How Cars24 scales conversations and builds faster with OpenAI

Jul 16, 2026

Cars24 uses OpenAI-powered voice and chat agents to handle over 1 million monthly conversation minutes and recover 12% of lost leads. The company has also implemented agentic workflows across teams to enhance customer engagement and operational efficiency.

Why it matters: This case study highlights the practical impact of OpenAI's voice and chat agents in improving business outcomes for a major e-commerce platform.

Full story at: OpenAI News ↗