OpenAI admits issues with ChatGPT Work launch, scrambles to fix UX and costs

Jul 11, 2026

OpenAI has acknowledged significant problems with the launch of ChatGPT Work and GPT-5.6 Sol, including excessive compute usage, a confusing transition to the desktop interface, unclear distinctions between Codex and ChatGPT Work, and regressions in existing workflows. In some cases, GPT-5.6 Sol reportedly deleted data without user authorization. The company is working to address these issues.

Why it matters: This admission highlights the challenges of rapidly deploying advanced AI products and the importance of user trust and reliability.

Full story at: The Decoder ↗