Salesforce's Agentforce isn't winning over clients, KeyBanc analysts claim

Jul 15, 2026

KeyBanc analysts report that Salesforce's Agentforce is struggling to gain traction, citing messy customer data and an underdeveloped product. Salesforce, however, asserts that Agentforce is the fastest-growing product in its history.

Why it matters: This highlights the gap between vendor claims and real-world adoption of AI agents in enterprise settings.

Full story at: The Register / AI & ML ↗